At Hannah Lux Stay, we aim to deliver high-quality outdoor and travel products to our customers efficiently. Please review our shipping policy below.
1. Shipping Locations
- We do not offer international shipping at this time.
2. Processing Time
- Orders are processed within 1-3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
- Standard delivery takes 5-10 business days depending on location.
- Remote areas may require additional shipping time.
4. Shipping Fees
- Shipping charges will be calculated at checkout based on your delivery location.
- We may offer free shipping promotions, which will be announced on our website.
5. Cash on Delivery (COD) Policy
- We only offer Cash on Delivery (COD) as a payment method.
- Customers must ensure availability to accept and pay for the delivery.
- Refusing COD orders without a valid reason may result in restrictions on future purchases.
6. Order Tracking
- Once your order is shipped, you will receive a tracking number (if applicable).
- If you do not receive tracking details, you can contact us at [email protected].
7. Delayed or Lost Shipments
- Delivery times are estimates and may be affected by weather, logistics delays, or unforeseen circumstances.
- If your order has not arrived within 15 business days, please contact us for assistance.
8. Contact Us
For any shipping-related inquiries, reach out to us at:
📧 Email: [email protected]
By placing an order with Hannah Lux Stay, you agree to this Shipping Policy.