At Hannah Lux Stay, we strive to provide high-quality outdoor and travel products. If you encounter any issues with your order, please review our return and refund policy below.

1. Return Policy

  • We only accept returns for damaged or incorrect items.
  • Requests for returns must be made within 48 hours of delivery.
  • Items must be unused, in original packaging, and in the same condition as received.
  • We do not accept returns for reasons such as change of mind or wrong product selection.

2. How to Request a Return

To request a return, follow these steps:

  1. Email us at [email protected] within 48 hours of delivery.
  2. Include your order number, clear photos of the damaged or incorrect item, and a brief description of the issue.
  3. Our team will review your request and provide further instructions.

3. Refund Policy

  • Refunds are only issued for damaged or incorrect items after verification.
  • If approved, the refund will be processed within 7-10 business days after we receive the returned product.
  • We do not offer refunds for Cash on Delivery (COD) charges or shipping fees.

4. Exchanges

  • We do not offer exchanges at this time. If you receive a damaged or incorrect item, we will issue a replacement or refund based on availability.

5. Non-Returnable Items

  • Used or damaged products (unless received in that condition).
  • Items returned after 48 hours of delivery.
  • Products without original packaging.

6. Contact Us

For return or refund inquiries, please contact us at:
📧 Email: [email protected]

By placing an order with Hannah Lux Stay, you agree to this Return and Refund Policy.