Welcome to Hannah Lux Stay! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these terms.

1. General Information

Hannah Lux Stay provides outdoor and travel products with a Cash on Delivery (COD) payment option only. We do not accept online payments, credit cards, or other payment methods.

2. Ordering and Payment

  • Orders are processed on a Cash on Delivery (COD) basis only.
  • You must provide accurate shipping information to ensure timely delivery.
  • Failure to accept or pay for a COD order may result in restrictions on future purchases.

3. Shipping and Delivery

  • We deliver to specified locations within our service area.
  • Delivery times may vary based on location and product availability.
  • We are not responsible for delays caused by unforeseen circumstances such as weather, logistics issues, or natural disasters.

4. Returns and Refunds

  • We do not accept returns for change of mind.
  • If you receive a damaged or incorrect product, please contact us at [email protected] within 48 hours of delivery.
  • Refunds or replacements will be issued only after verification of the issue.

5. User Responsibilities

  • You agree to use our website and services lawfully.
  • Providing false information, failing to accept COD orders, or misusing our platform may result in account restrictions.

6. Privacy Policy

  • We collect and use customer information as outlined in our Privacy Policy.
  • You can opt out of marketing communications by emailing [email protected].

7. Intellectual Property

  • All content on our website, including logos, images, and product descriptions, is our property and may not be copied or used without permission.

8. Limitation of Liability

  • Hannah Lux Stay is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • We do not guarantee uninterrupted access to our website due to maintenance or external factors.

9. Changes to Terms

  • We reserve the right to update these Terms and Conditions at any time.
  • Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

10. Contact Us

For any questions or concerns, please contact us at:
📧 Email: [email protected]

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.